It plays a key role in how satisfied consumers are with their shopping experience, helping with shipping every step of the mile. They are strategic tools that businesses can leverage to enhance customer satisfaction and operational efficiency. Don’t miss out on the best in supply chain. Drones and autonomous vehicles. This makes last mile delivery a real concern for companies conscious of their carbon footprint. Last mile delivery is at a crossroads, facing the headaches of urban congestion, soaring costs and the demand for greener practices. Final mile and last mile delivery, the vital last steps in getting products from distribution centers to doorsteps, play pivotal roles in today’s supply chain, retail world and delivery ecosystem. Here are three innovations that are already, or soon will be, revolutionizing the trade: